These Terms of Service (“Terms”) form a binding agreement between you and Rezvion, a Dutch private company (besloten vennootschap) with registered office at Groest 51, 1211 CZ Hilversum, the Netherlands, registered with the KVK under number 92336752 (“Rezvion,” “we,” “our”), and govern access to and use of the Rezvion platform — including the dashboard, point‑of‑sale (POS), kitchen display (KDS), online ordering storefronts, reservations, inventory, staff scheduling, delivery, marketing, CRM, and analytics modules (together, the “Service”).
Business‑to‑business agreement. The Service is offered to professional users (restaurants and hospitality operators acting in the course of their business). It is not directed to consumers within the meaning of Book 6 of the Dutch Civil Code or Directive 2011/83/EU. If you are an individual consumer, do not use the Service. By creating an account, accepting an Order Form, or otherwise using the Service, you confirm that you have read these Terms, have authority to bind your restaurant or organisation, and accept these Terms on its behalf.
1. Definitions
- Customer: the legal entity (typically a restaurant) that subscribes to the Service.
- Authorised User: an employee, contractor, or agent of the Customer who is granted access by the Customer.
- Guest: an end‑customer of the Customer (e.g. a diner, online‑order customer, reservation holder).
- Customer Data: any data the Customer or its Authorised Users or Guests submit to or generate through the Service.
- Order Form: a written or electronic order describing the subscription plan, fees, and term.
- Documentation: the technical and end‑user documentation we make available for the Service at docs.rezvion.nl or in‑product.
- DPA: the Data Processing Agreement available at /dpa, automatically incorporated into these Terms where Rezvion processes personal data on the Customer’s behalf.
- SLA: the Service Level Agreement at /sla.
- AUP: the Acceptable Use Policy at /acceptable-use.
2. The Service
We grant the Customer a non‑exclusive, non‑transferable, non‑sublicensable right to access and use the Service during the subscription term, solely for its internal business purposes and in accordance with these Terms, the Order Form, the Documentation, the AUP, and applicable law. We may update the Service from time to time; we will not materially reduce its core functionality during a paid term without written notice and a right of pro‑rata refund.
3. Accounts and authorised users
- You are responsible for maintaining the confidentiality of credentials and for all activity carried out under accounts associated with the Customer.
- You must promptly notify us of any unauthorised use or suspected breach of security at hello@rezvion.nl.
- Each Authorised User account must be used by a single individual; sharing accounts is not permitted.
- You are responsible for ensuring Authorised Users comply with these Terms.
- Two‑factor authentication is mandatory for accounts with administrative privileges.
4. Fees, payment, and Adyen as payment service provider
- Subscription fees, transaction fees, and any usage‑based charges are set out in the applicable Order Form or pricing page. All fees on rezvion.nl are quoted exclusive of VAT (BTW), which is added at the applicable Dutch or destination-country rate.
- The 14‑day free trial requires no payment instrument. After the trial, paid plans renew on the cycle stated in the Order Form (monthly or annual). Monthly plans may be terminated for the next billing cycle at any time from the dashboard; annual plans renew unless either party gives written notice of non‑renewal at least 30 days before the renewal date.
- Subscription payments are processed by Adyen N.V., a Dutch credit institution authorised by De Nederlandsche Bank. Adyen is the regulated payment service provider; Rezvion is not a payment service provider under PSD2 and does not hold customer or guest funds at any time. Where the Service routes payments from a Guest to a Customer, Rezvion acts as a commercial agent of the Customer within the meaning of art. 1:5a(2)(b) Wft / art. 3(b) PSD2.
- Failed payments may result in suspension of the Service after at least 7 days’ notice. Repeated chargebacks or fraud signals may, at Adyen’s sole determination, lead to merchant termination.
- Pricing changes for renewal terms will be communicated at least 30 days before the renewal date; the Customer may decline by terminating before the change takes effect.
5. Acceptable use
Use of the Service is subject to the Acceptable Use Policy, which is incorporated by reference. In summary, the Customer and its Authorised Users shall not:
- Use the Service in violation of any law or regulation, including consumer‑protection, food‑safety (e.g. EU Regulation 1169/2011 on food information to consumers), alcohol‑licensing, tax, anti‑money‑laundering, or data‑protection law;
- Reverse engineer, decompile, or attempt to extract source code from the Service, except to the extent expressly permitted by mandatory law (e.g. art. 6 of the Software Directive 2009/24/EC);
- Resell or sublicense the Service to third parties without our prior written consent;
- Use the Service to send spam, phishing, malware, or other harmful content, or in breach of art. 11.7 of the Dutch Telecommunicatiewet;
- Interfere with or disrupt the integrity or performance of the Service or the data it contains;
- Attempt to gain unauthorised access to the Service, other customers’ tenants, or related systems and networks;
- Use the Service to process special‑category personal data (Art. 9 GDPR) or data of children under 16 except as inherent to legitimate restaurant operations (e.g. allergen handling) and in accordance with the GDPR.
6. Customer Data and licences
- As between the parties, the Customer retains all rights, title, and interest in and to Customer Data.
- The Customer grants Rezvion a non‑exclusive, worldwide, royalty‑free licence to host, copy, display, transmit, and otherwise process Customer Data solely as necessary to provide the Service, comply with the Customer’s instructions, and meet legal obligations. Rezvion may use de‑identified, aggregated data derived from the Service to improve the Service, provided no individual or restaurant can be re‑identified.
- The Customer represents that it has all rights and consents necessary for the data it submits, including, where applicable, valid lawful basis under the GDPR, and that it will provide each Guest with a privacy notice meeting the requirements of Articles 13–14 GDPR.
7. Data protection
Personal data we process as a controller is described in our Privacy Policy. Personal data we process on the Customer’s behalf as a processor is governed by the Data Processing Agreement, which is hereby incorporated by reference. The current list of sub‑processors is at /sub-processors; material additions or replacements are notified at least 30 days in advance, with a right of objection as set out in the DPA.
8. AI features
Some Service features use generative AI (currently OpenAI’s API) for opt‑in analytics summaries, copy suggestions, and similar productivity aids. Output is clearly labelled as AI‑generated in line with Article 50 of the EU AI Act (Regulation (EU) 2024/1689). The Customer remains responsible for reviewing and verifying any AI‑generated text, recommendation, or pricing before relying on it. AI features may be disabled per‑workspace from the dashboard.
9. Third‑party services and integrations
The Service integrates with third‑party services (for example Adyen for payments, HubRise for delivery aggregation, Tripadvisor and Google for reviews, Meta and Google for advertising). These services are governed by their own terms and are not under our control. We are not responsible for the availability, accuracy, or content of any third‑party service. Where a third‑party platform restricts or terminates the Customer’s account, the Service may be unable to synchronise with that platform.
10. Intellectual property
The Service, the Documentation, and all underlying technology, design, and content are and remain the exclusive property of Rezvion and its licensors. No rights are granted other than those expressly set out in these Terms. Feedback you provide may be used by Rezvion without restriction or compensation.
11. Service levels and support
Where an SLA is referenced on the pricing page or Order Form, it is set out at /sla and forms part of these Terms. Outside those commitments the Service is provided on a commercially reasonable “as is” and “as available” basis. Support hours, response targets, and any service credits are set out in the SLA.
12. Suspension
We may suspend the Service, in whole or in part, where (a) the Customer materially breaches these Terms or the AUP, (b) continued use poses a security or legal risk (including a credible third-party complaint of infringement we cannot quickly verify), or (c) payment is more than 30 days overdue. We will give reasonable advance notice unless immediate suspension is required to protect the Service or other customers. During suspension, the Customer remains liable for fees due.
13. Term, termination, and effect of termination
- These Terms remain in force for the subscription term set out in the Order Form and renew automatically unless either party gives written notice of non‑renewal before the renewal date.
- Either party may terminate for material breach that is not cured within 30 days of written notice.
- Either party may terminate immediately if the other becomes insolvent, files for bankruptcy, enters suspension of payments (surséance van betaling), or undergoes a similar proceeding.
- Upon termination, the Customer’s right to use the Service ends. We will make Customer Data available for export in JSON or CSV format for 30 days after termination, after which we will delete or anonymise it within 60 days, subject to legal retention obligations.
- Sections relating to Intellectual Property, Customer Data ownership, Confidentiality, Limitation of Liability, Indemnification, and Governing Law survive termination.
14. Warranties and disclaimers
Each party warrants that it has the authority to enter into these Terms. Except as expressly stated, and to the maximum extent permitted by mandatory law, the Service is provided on a commercially reasonable basis and we disclaim all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non‑infringement, accuracy, and uninterrupted operation. The Customer is solely responsible for evaluating any Service output before relying on it for operational decisions.
15. Limitation of liability
Nothing in these Terms limits liability that cannot be limited under applicable law (including liability for fraud, intent, or gross negligence (opzet of bewuste roekeloosheid), or for death or personal injury caused by negligence). Subject to that:
- Excluded damages. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, anticipated savings, or data, arising out of or related to the Service.
- Cap. Each party’s aggregate liability under these Terms in any 12‑month period shall not exceed the greater of (i) the fees paid or payable by the Customer to Rezvion in the 12 months preceding the event giving rise to the claim and (ii) EUR 5,000.
- GDPR carve‑out. Nothing in this Section limits a party’s liability for administrative fines imposed on it under Articles 83 GDPR for its own breaches, or for compensation owed directly to a data subject under Article 82 GDPR.
16. Indemnification
The Customer shall defend and indemnify Rezvion against any third‑party claim arising out of (a) the Customer’s violation of law, (b) Customer Data infringing the rights of a third party, or (c) the Customer’s breach of Section 5 (Acceptable Use), provided that we (i) promptly notify the Customer of the claim, (ii) give the Customer sole control of the defence and settlement (other than any settlement requiring an admission of liability or payment by us), and (iii) provide reasonable cooperation. Rezvion will defend the Customer against third‑party claims that the Service, when used as permitted, infringes that party’s intellectual property rights, subject to the same procedural conditions.
17. Force majeure
Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, internet or telecommunications failures, cyber‑attacks not attributable to the affected party’s gross negligence, pandemics, or government action, provided the affected party gives prompt notice and uses reasonable efforts to mitigate.
18. Confidentiality
Each party agrees to keep the other party’s confidential information secret, to use it only for purposes contemplated by these Terms, and to protect it with the same degree of care it uses for its own confidential information of similar importance, and in any event no less than reasonable care. Confidentiality obligations survive termination for 5 years; trade secrets remain protected for so long as they qualify as such under the Dutch Wet bescherming bedrijfsgeheimen.
19. Modifications
We may update these Terms from time to time. For material changes affecting the Customer’s rights or obligations, we will notify the Customer at least 30 days before the change takes effect. If the Customer reasonably objects, it may terminate the affected subscription before the change takes effect and receive a pro‑rata refund of any prepaid, unused fees. Continued use of the Service after the change becomes effective constitutes acceptance.
20. Governing law and dispute resolution
These Terms are governed by the laws of the Netherlands, excluding its conflict‑of‑laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The competent courts of Amsterdam, the Netherlands have exclusive jurisdiction over any dispute arising out of or relating to these Terms, without prejudice to mandatory consumer‑ protection rules of an end‑user’s habitual residence where applicable. Before commencing litigation, the parties will attempt in good faith to resolve any dispute by escalation to senior management for at least 30 days.
21. General
- Entire agreement. These Terms, the Order Form, the AUP, the SLA, the Privacy Policy, and the DPA constitute the entire agreement between the parties on the subject matter and supersede all prior agreements.
- No assignment. The Customer may not assign these Terms without our prior written consent. Rezvion may assign these Terms in connection with a merger, acquisition, or sale of substantially all assets, on notice to the Customer.
- Severability. If any provision is held unenforceable, the remaining provisions continue in full force.
- No waiver. Failure to enforce any right is not a waiver of that right.
- Notices. Notices to Rezvion shall be sent to hello@rezvion.nl; notices to the Customer shall be sent to the email address on the Order Form.
- Order of precedence. In the event of conflict: Order Form > DPA > SLA > these Terms > AUP > Documentation.
- General terms (AV) precedence. The applicability of any general terms and conditions (algemene voorwaarden) of the Customer is expressly excluded.
22. Contact
Questions about these Terms? Email hello@rezvion.nl or write to Rezvion, Groest 51, 1211 CZ Hilversum, the Netherlands.